Good to Know
In the event that, after you have made a definitive booking, the Swiss government issues a COVID-19-related travel ban to Switzerland for your country of origin, closes Swiss borders, or you have to go into quarantine upon arrival in Switzerland, the aforementioned cancellation period does not apply and you can cancel your booking free of charge. If an advance payment has already been made, it will be refunded on request or retained as credit for future stays. Should you experience symptoms of respiratory disease, please do not travel to the hotel and contact our reservation department by phone.
Your reservation at the best daily rate and for our packages may be cancelled as follows: October to March until 3 days before arrival free of charge, later cancellations will be credited up to 100% if the rooms cannot be resold. April until middle of June and September until 7 days before arrival free of charge, later cancellations will be credited up to 100% if the rooms cannot be resold. Middle of June/July/August until 14 days before arrival free of charge, later cancellations will be credited up to 100% if the rooms cannot be resold.
With a reservation at our non refundable rate, a cancellation free of charge is not possible. The total amount of the booking will be charged immediately to the indicated credit card. A refund after cancellation is also excluded.
Arrival & Departure
Your room will be available from 15.00 on the day of your arrival and up to 11.00 on the day of your departure. The Albergo Carcani is a non-smoking establishment.
Eden Roc Spa
Enjoy some relaxing hours at the Eden Roc Spa. Profit from special rates as guest of the Albergo Carcani as follows:
- Buongiorno Spa (Spa entrance from 08.30 to 12.00) at the rate of CHF 35 instead of CHF 50
- Buonasera Spa (Spa entrance from 18.00 to 20.30) at the rate of CHF 35 instead of CHF 50
- Day Spa Light (Spa entrance 4 hours during the day) at the rate of CHF 50 instead of CHF 80
(Only on request, non valid during high season)
Choose our half board and enjoy your lunch or dinner for CHF 45 per person per day at the Ristorante Carcani.
The Hotel reserves the right to set aside a certain number of rooms for packages. Rooms may therefore no longer be available for the package of your choice. Unclaimed services cannot be reimbursed. The Hotel accepts no liability for outside services provided by third parties.
Well-behaved dogs are welcome. CHF 25 per day (food not included).
Outside parking space
The hotel offers a limited number of own outside parking spaces. The costs per car and day are CHF 15.
Once confirmed by the hotel, all reservations must be reconfirmed and signed by the guest. Each reservation must also be guaranteed with a credit card or deposit.
Travel Cancellation Insurance
To save you unnecessary costs, we offer travel cancellation insurance with Allianz Global Assistance and are happy to send you an information pack. By clicking this link you exit the Albergo Carcani website to access a different website. The Albergo Carcani declines all liability for transactions conducted on that site.